Job type: Full-time

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Job content

Winamp is a legendary media player with a story that goes back to the very beginning of digital audio in 1997. It now has a vibrant and committed community of 80 million active users worldwide.

We are currently re-launching Winamp to become the ultimate platform for audio lovers, a universal space where fans connect to their favorite artists, podcasts, radios & more, and where artists can access fairer and more transparent revenue sources, directly from their fans.

To learn more on what we do:

Your mission

  • Collaborate with the external Support team
  • Guarantee that the level of service stays the same anywhere, anytime
  • Define, optimize, and improve the Support workflow on Zendesk
  • Communicate with Users and help them make the best out of our products
  • Bring satisfying answers that meet and exceed quality of service KPIs, each category of user bearing its own very diverse challenges
  • Propose user journey improvements at each contact points throughout the user help center

Your profile

  • Already a first experience in Customer Service Management
  • Hands on Zendesk is required
  • Familiarity with project management tools, like JIRA/Confluence, Kanban board
  • Excellent organizational skills including prioritizing, scheduling, time management, and meeting deadlines
  • Excellent communication and interpersonal skills
  • Fluent in English, knowledge of French, Spanish or Dutch is a plus

What we offer

  • Full-time, permanent contract in the music industry in Brussels
  • Young and passionate work environment, with plenty of room for growth
  • Competitive package
  • Home-working possibilities
  • Plenty of activities at the office (team gatherings, free sport coaching, etc)
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