PO Multinational Client Coordinator

Producing Office Multinational Client Coordinator

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

Get to know the business

General Insurance is a leading provider of insurance products and services for commercial
and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through
a diversified, multichannel distribution network.

Multinational

AIG’s Multinational business is an exciting area within General Insurance that will challenge you every day to explore new opportunities for our clients worldwide. As a trusted advisor, you will tailor multinational insurance solutions for our global clients, empowering them to operate across borders with confidence and consistency. Partner with a dynamic, global team of experts, including underwriters, risk engineers, and analytics and claims professionals, to design, implement and service multinational insurance programs. This includes issuing timely policies, providing regulatory advice, sharing local knowledge, supporting efficient money movement capabilities and deploying large fronted limits. AIG Multinational professionals have the diverse skills and expertise necessary to deliver customized, compliant and seamless solutions that support our clients’ risk management objectives. With in-depth knowledge of local markets, practices and regulations, Multinational provides world-class insurance solutions and helps clients successfully navigate their cross-border risks, wherever in the world their businesses take them.

About the role

What you need to know:

• Manage allocated portfolio of clients, managing internal and external expectations
• Subject matter expert on AIG Multinational systems/territorial requirements/risk transfer structures
• Program administration, including TA / premium & policy tracking / premium allocations / query resolution - ownership to ensure they are monitoring their program and accountable for it - engaging the PO Admin where necessary dependent on the nature of the query.
• Assist the MNCE on account specific reinsurance structures as necessary
• Coordination of OMEGA complex RI structure build / MTA & endorsement processing (future state - with MNA / centralised RI team)
• Technical support to UW / MNCE on portfolio of clients for all pre & post bind activities
• Support all pre & post bind activities (including meetings) across relevant stakeholders (including but not limited to: Clients, Brokers, Underwriters, Client & Broker Engagement, Multinational colleagues, Network Partners, Shared Services) in alignment with AIG Multinational’s Process using agreed multinational knowledge, workflow, network communication & program administration tools
• Provide technical and administrative support to Multinational Client Executive and Underwriter.
• Proactively manage all stakeholders to design programs prior to inception and agree, implement, deliver and monitor the scope of service agreement on all allocated accounts and related service solutions that meet or exceed agreed client service expectations/ SLA’s
• Lead the articulation of AIG’s value proposition to clients and brokers so that all parties understand and commit to roles, responsibilities and expected timelines
• Provide Multinational subject matter expertise (SME) and be an escalation point to support colleagues in respect of multinational program design, country information and/or Multinational related problem solving as required on a daily basis and through involvement in delivery of more structured training
• Build strong relationships with Product line Distribution personnel and underwriters to promote AIG Multinational
• Help identify, support and contribute to internal and external strategies that align our product offerings and grow AIG multinational business
• Retention of accounts and development support for new lines and programme structures are the key deliverables
• Management of Allocation to ensure all information is accurate and up-to-date on assigned portfolio

What we’re looking for:

• Insurance experience, preferably client servicing (broker or company)
• Strong technical knowledge of multinational programs with an intimate knowledge of territorial issues and multinational account service systems and processes
• Experience working with multinational corporations
• Good understanding of Commercial Insurance
• Strong administration skills
• Computer literacy required: IT packages, MS Outlook, Excel, Word
• Strong written & verbal communication and interpersonal skills
• Highly motivated and ability to work autonomously and on own initiative
• Good time management skills - Ability to handle multiple priorities, organize work and meet deadlines
• Ability to clearly articulate ideas
• Ability to identify operational improvements and gain technical knowledge / experience to carry out those improvements
• Client focused with significant experience of dealing with senior client personnel / risk managers and client board level representatives as well as senior colleagues
• Proven record of being a team player

We are an Equal Opportunity Employer

It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

We are an Equal Opportunity Employer

American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its’ policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

To learn more please visit: https://www.aig.com/about-us/diversity-equity-and-inclusion

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to candidatecare@aig.com . Reasonable accommodations will be determined on a case-by-case basis.

Functional Area:

UW - Underwriting Estimated Travel Percentage (%): No Travel Relocation Provided: No AIG Europe S.A. (Belgium branch)