Project Manager - Customer Operations

Job content

At Worldline, our technology addresses persistent challenges of the payment world. We design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies. If you are a highly motivated Project Manager, then get ready to join our company.

To realize our ever challenging objectives, we are hiring an experienced hands-on Project Manager, looking for a new challenge to turn ideas into valuable projects in the operations domain.

Your mission

In your role as project manager in the Operations organization, you lead the entire project cycle from beginning to end, which means that you plan, monitor, and support the project in terms of its scope, its duration, its budget and its related quality of deliverables. You act as a point of communication between all stakeholders and coach the team working on the project. Projects are typically global cross-functional, operational, transformation projects or strategic customer delivery projects.

The main focus is to ensure operational readiness of the COO organisation (operations & customer services), within the context of new product & services launch, complex global customer roll-outs & migrations and transformation projects.

Main Activities

Definition of the scope and the objectives.

• Participate in the definition and framing of functional, technical and operational needs: this step is usually carried out in close collaboration with other teams (marketing, sales, product & build, operations, customer services ...).
• Draft general and detailed project specifications.
• Assess the risks that may occur during the implementation.
• Define the needs in terms of resources
• Prepare upfront the statement of work and financials elements
• Ensure operational readiness

Steering, follow-up and project coordination

• Set-up of project governance (team meeting, steering committee, KPI’s, …).
• Plan project key milestones and activity timing (process, testing, go live, …).
• Pilot and measure project progress (KPI’s, project status report…)
• Make sure tasks are executed correctly (within time, quality, budget)
• Organize and prioritize the various project activities.
• Propose risks and issues mitigations actions.

Manage « client » relationship

• Organize and lead project steering committees with key stakeholders (mainly from operations and customer services)
• Communicate regularly the project progress with all involved parties (including customers)
• Coordinate pilot projects & roll-outs with end customers
• Keep business mind-set, deliver business value during the full length of the project

Project closure

• Project deliverables validation + Ensure hand-over to Operations
• Gather and share project lessons learned with key players

Your profile

• Master degree; or equivalent through experience
• +3 years proven experience in project management
• Excellent written and verbal communication skills
• Ability to work independently, yet collaboratively in cross-functional project teams
• Ability to thrive and flourish in a fast-paced and changing environment, stress resistant and adaptive to changing priorities
• Eagerness to learn & open to international experience
• Strong organizational and analytical skills
• Result oriented driver
• You don’t think in terms of problems, but in terms of creative, pragmatic and efficient solutions
• Demonstrate teamwork, innovation and excellence
• Familiar with Project Management Methodologies, such as PRINCE2®
• Thorough knowledge of standard MS Office software and knowledge of MS projects. Planview is a plus.
• Knowledge of Sharepoint
• Knowledge of process management is a plus.
• Fluency in English, knowledge of other languages such as French/Dutch/German is a plus

More reasons to join us

In addition to joining a global leader in digital transformation, you can also expect an excellent range of benefits. These include: a rewarding salary, insurance package, an attractive pension scheme,…

What’s more, we really value Innovation, Cooperation, Excellence and Empowerment. These values are reflected on our daily work. This is the core of our organization. At Worldline our top priority is to engage, encourage and develop you to help you improve your potential. In fact, we have comprehensive training and development programs in place demonstrating our dedication to developing your career.

Our success comes from strong skills, new insights, diverse points of view and the energy of all women and men from Worldline. Not only do they represent the Heart and Face of our company, they are also key players in our success. We make leading our talents a major asset in the success of our business.

Worldline is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or other applicable legally protected characteristics.