System Service Engineer - DCS projects

Job content

Innovate to solve the world’s most important challenges

Contribute to the growth of the Honeywell Process Solutions Service business by providing accurate and efficient technical support to external customers as well as internal within Honeywell systems maintenance and service on Honeywell Process Solutions systems.

Actively working on all aspects of our Honeywell Process Solutions systems for short- and long-term DCS engineering projects as well assigned corrective and preventive maintenance activities for our customers.

We are looking for a new team member to our experienced team for the role of System Engineer. If you are interested in this opportunity, don´t hesitate to contact us!

Tasks

Responsibilities Of The Position:

• Develop sound and honest relationships with internal and external designated customers by providing accurate and efficient technical/engineering support.
• Respond to customer inquiries by diagnosing the issue and providing the most appropriate technical solution.
• Keep technically current with the broad HPS product/systems portfolio, while maintaining expert knowledge on Honeywell DCS systems. Understand legacy (TDC3000) systems/upgrades and use all new systems/products (Experion PKS).

Provide service solutions to both legacy and new systems, as appropriate.

• Maintain customer database by logging each call and support provided.
• Provide assigned Account manager with periodic updates on customer activities and issues, so that the Account Managers interface effectively with the customer using current information.
• Maintain a “follow-up” system with customers to ensure that the technical advice provided was effective.
• Respond to customer questions, issues, and inquiries with accuracy and timeliness.

Effectively summarizing discussions, meetings and issues.

• Work effectively with the variety of technical, training, and customer assistance groups within Honeywell to provide customers with the most effective solutions.
• Preventive and corrective maintenance of the Honeywell portfolio.
• Be part of different projects for hardware and software upgrades, virtualization, system modifications and additions , both on-line and off-line.
• Write or update specifications (FDS, DDS)
• Participate in control system service projects during Engineering, Factory Acceptance Test (FAT), Site Acceptance Test (SAT) and commissioning phases as required.
• Provide special / custom training to customers upon request. Ensure customer satisfaction, process up-time and system performance.

Key Success FactorsKey Industrial / Technical Knowledge / Expertise

• Keeping pace with new product development, while at the same time maintaining expertise in the old systems, and in the interfaces/upgrades between the old and new systems.
• Maintaining a highly satisfied customer base.
• Working and managing multiple issues at a time.
• Responding to the high volume of customer inquiries in an efficient and accurate manner.

Generic Competencies

ATTRIBUTES / SKILLS REQUIRED / SOUGHT

• High interest in technology and its evolution, hardware and software (IT)
• Team player
• Communication capabilities
• 24/24h on-call
• Aware of personal qualities and limitations

Requirements

Experience / Education Required / Sought

• Minimum a bachelor’s degree in electronics, automation, or process technologies.
• 4-6 Years experience in the system engineering, project execution, operations, or maintenance functions within the industrial automation industry.
• Strong diagnostic and analytical skills.
• Expert knowledge of various control techniques (regular, advanced, optimization, networks).
• Knowledge of protocols such as Profibus, Profinet, Ethernet IP, Modbus TCP.
• Knowledge of virtualization.
• Effective, honest communications capabilities (good written and verbal skills).
• Fluent English, French/Dutch will be a plus
• Customer Service orientation

If this is your dream role, then we’d love to hear from you.